Reference

Terms & Conditions You Need to Know

Q: What's the fee for disputes or chargebacks?

There's no fee to file a dispute. Contact support@luck99login.club with your transaction ID and reason. If we determine the transaction was authorised by you, no chargeback is processed; if it was unauthorised, we reverse it at no cost.

When you open your luck99 login account, these terms set out how deposits, withdrawals, gameplay and account security work.

Account access in secondsReal withdrawal verificationDANA, OVO, GoPay, QRIS support24/7 dispute resolution

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Our Policy & What It Covers

luck99 login Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply when you register, deposit funds or play on luck99 login, where local law permits. Your account is yours to use within Indonesia; funds held with us remain your property until withdrawn. Deposits via DANA, OVO, GoPay and QRIS are protected under standard merchant

1
rules — if a transaction fails, we reverse it within one business day. Withdrawals are verified by ID and bank match before funds clear to your registered account. We retain your deposit and gameplay history for seven years or until account closure, whichever is later. If
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you dispute a transaction, contact our support team and we'll investigate within 48 hours.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP ANYTIME

How to Reach Us About Terms Questions

Live Chat Open the chat widget from your account lobby or homepage. Our team in Surabaya and Bandung responds in English within 5 minutes, Monday to Sunday, 08:00 to 23:00 WIB.

Email Support Send queries to [email protected] with your account email and a screenshot of the issue. We reply within 24 hours with next steps and full explanation of the relevant term.

Account Messages Log into your account, go to Settings > Messages, and send a support ticket. It auto-logs your query and ties it to your account, so we can pull your transaction history instantly.

YOUR DATA & ACCOUNT SAFETY

How We Protect Your Information

Account Verification

Before your first withdrawal, you'll verify your ID and bank account via our secure upload portal. We cross-check your name and account number; if they don't match, we flag the withdrawal and contact you within 2 hours.

Deposit Protection

When you pay via DANA, OVO, GoPay or QRIS, the merchant agreement covers fraud. If you didn't authorise a deposit, we investigate and reverse it within one business day at no cost to you.

Session & Cookie Policy

We use encrypted session cookies to keep you logged in and store your game history. Cookies expire after 30 days of inactivity; you can clear them from your browser settings without losing account access.

Data Retention & Deletion

We keep your account data for seven years after closure to comply with local reporting rules. You can request a full export of your personal data and gameplay history by emailing [email protected].

Password & Login Security

Set a strong password on signup; we never send it via email or chat. If you suspect a breach, go to Account Settings > Security and reset your password immediately, or contact support to lock your account.

Dispute & Account Changes

To dispute a charge or request account changes (name, bank, email), send a signed request to [email protected] with your account email. We verify your identity and respond within 48 hours.

What Players Ask About Our Terms

Your withdrawal request will be placed on hold. We'll email you a verification link; upload your ID photo and bank statement within 24 hours. Once verified, the withdrawal resumes. If you don't verify within 7 days, the funds return to your account balance.

No. Your withdrawal account must be registered in your name and match the ID you provided during signup. If names don't match, the bank will reject the transfer and we'll return funds to your account within one business day.

Deposits via these methods usually appear in your account balance within 60 seconds after you confirm payment on your phone. If a deposit doesn't arrive after 10 minutes, contact support with your transaction ID and we'll investigate.

Go to Account Settings > Account Status and select 'Temporary Pause' (7–30 days) or 'Close Account' (permanent). Paused accounts keep funds safe; closed accounts are archived after 90 days. Outstanding withdrawals are processed before closure.

We review terms once a year and notify you by email 30 days before any change takes effect. You can accept the new terms or close your account. No changes affect outstanding withdrawals or deposits already received.

There's no fee to file a dispute. Contact [email protected] with your transaction ID and reason. If we determine the transaction was authorised by you, no chargeback is processed; if it was unauthorised, we reverse it at no cost.

Access depends on local law where you live. You must be of legal age in your jurisdiction. We verify your age during ID upload before allowing withdrawals. Accounts must not be opened by minors or on behalf of another person.

Terms & Conditions You Need to Know

How to Reach Us About Terms Questions

How We Protect Your Information

Account Verification

Deposit Protection

Session & Cookie Policy

Data Retention & Deletion

Password & Login Security

Dispute & Account Changes

What Players Ask About Our Terms

01 What happens if I don't verify my account before I withdraw?

02 Can I use someone else's bank account to withdraw my winnings?

03 How long does a DANA, OVO, GoPay or QRIS deposit take to show up?

04 What if I want to close my account or pause it temporarily?

05 Can the terms change without warning?

06 What's the fee for disputes or chargebacks?

07 Who can open an account and play on luck99 login?

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